FAQ / Support

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General

What are the dates for the 2018 Bender Jamboree?

The dates are Thursday, April 12, 2018 (check in) – Monday, April 16, 2018 (check out).

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Where is the 2018 Bender Jamboree taking place?

The Bender Jamboree takes place at the Plaza Hotel & Casino in downtown Las Vegas located at 1 South Main Street.

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What is the Bender Jamboree?

The Bender Jamboree is 4 days and nights of music and accommodations all taking place at the Plaza Hotel with “Everything, An Elevator Ride Away”

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Can my band come play?

Send us an Email with your EPK (Electronic Press Kit) to Booking@BenderJamboree.com
We will ONLY review submissions with an EPK attached.

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How do I make a press or media request?

For press and media credentials, please make your request here:

 

http://benderjamboree.com/press-request

 

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Payment & Reservation

Are there refunds?

There are NO REFUNDS, Cancellations or Credits under any circumstances on any orders, the event has a very strict cancellation policy and recommends that all guests purchase travel insurance. If you have any questions about a package or item, please contact us using the email form on this page BEFORE placing your order.

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How do I purchase?

Go to the Packages page and click on the “BOOK NOW” button of the package you would like to purchase. If you have any questions please contact Bender Support.

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What do I need to book a package?

You will need to log in with (or create) a Bender Username to purchase a package. If you or a guest needs a Bender Username you can create one during the booking process.

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I do not have a roommate yet, can I add the name at a later date?

Yes, you can add your guests later but fees will apply after February 16, 2018.

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What payment types do you accept?

Visa, MasterCard, Discover, American Express and checks are all accepted. No checks will be accepted within 30 days of the on sale, based on availability.

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How do I change the name on the reservation and is there a fee involved?

The Primary guest on the reservation can make changes by emailing Bender Support (not the hotel) include the order number, new name, phone number and email address. No fees will be charged through February 16, 2018, changing names after February 16, 2018, incur fees of $50 for each primary attendee & $25 for each additional attendee. All name changes after March 2, 2018 will incur a fee of $50 per person. No changes or additions will be allowed, including adding unnamed guests after March 30, 2018 and must be done in person at Bender Support check in, and will incur the fee.

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What is the deadline to make any change to my reservation?

The Primary guest on the reservation can make changes by emailing Bender Support include the name of the event, your order number and the change needed. No changes or additions will be allowed, including adding unnamed guests after March 30, 2018 and must be done in person at Bender Support check in, and will incur a fee.

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I cannot attend the Bender Jamboree, can I transfer my package/wristbands to someone?

There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Bender Jamboree order the primary on the reservation MUST send an email with the new guest name(s), address, phone number and email address to Bender Support. Someone from Bender Support will reach out to finalize the payment and transfer.

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Can I make changes to my reservation?

Only the Primary Guest can request to change or remove existing guests or to upgrade to a higher priced category. Downgrading your package to a lesser value is not allowed. The Primary Guest must request these changes by sending an email to Bender Support.

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What is a Bender Jamboree account?

A Bender Jamboree account is your personal profile. You are required to have an account to book your reservation. It will allow you to access and update your reservation.

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Do you offer a payment plan?

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE

A limited amount of payment plans will be available on all packages. All purchases are non-refundable. If you fail, for any reason, to pay any of the payments you will void your package and you will not receive a refund. Please see Terms & Conditions.

 

Payment Plan: Three Payments

Standard package Initial payment – $500 or $250 per person + $25 one-time fee
Standard package First payment – 50% of the balance due on November 30, 2017
Standard package Final payment – the REMAINING balance is due January 30, 2018

Big Daddy Baller package Initial payment – $1000 or $500 per person $50 one-time fee
Big Daddy Baller package First payment – 50% of the balance due on November 30, 2017
Big Daddy Baller package Final payment – the REMAINING balance is due January 30, 2018

Missed Payments: One week after missing a scheduled payment, a late fee of $15 is added to the reservation. Two weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be canceled within 7 days, and NO REFUNDS will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Support@BenderJamboree.com PRIOR to the payment due date.

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Missed Payments

Missed Payments: One week after missing a scheduled payment, a late fee of $15 is added to the reservation. Two weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be canceled within 7 days, and NO REFUNDS OR CREDITS will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Support@BenderJamboree.com PRIOR to the payment due date.

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What if I miss a payment?

Contact Jamboree Support to process the payment & late fee to avoid cancellation of the entire order.

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Can my roommate and I split the payments and use our own credit cards?

Yes, each guest can log in individually to make their own payment for their share of the package with their own credit card information. When making the reservation, the Primary Guest can pay for their portion of the item, but the reservation must be brought current within 72 hours. The Primary Guest is responsible for making sure the reservation is current within 72 hours or will risk cancellation.

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Event

Where is the 2018 Bender Jamboree taking place?

The Bender Jamboree takes place at the Plaza Hotel & Casino in downtown Las Vegas located at 1 South Main Street.

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Is all of the music at The Plaza or will there be shows elsewhere?

All performances will take place at multiple venues onsite at The Plaza. Just an elevator ride away.

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When does the music start?

Music will start at 5pm PST on Thursday, April 12, 2018, and will end at 1am PST on Monday, April 16, 2018. Check out is at 11am on Monday, April 16, 2018.

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Am I guaranteed access to all shows?

Bender Jamboree is run “festival style,” with multiple shows going on simultaneously. All of these shows are general admission, so you’re welcome to come and go as you wish. There are performances where capacity is limited, however some artists perform multiple times during the event.

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Are seats reserved?

Sections are reserved ie: Big Daddy Baller, and general admission, but seats are NOT as seating is first come, first served. We ask that you refrain from moving chairs and/or saving seats in any venue so that we can accommodate as many guests as comfortably as possible. Please help to keep ADA seating areas clear for those guests who need special assistance.

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Where do I go if I have questions or an issue during the event?

Go to Bender Support which will be on property, location & hours will be available closer to the event. The helpful folks at Bender Support will be able to assist you with your questions or issues. The folks working here are connected via radio to the event coordinators, and have the power to either help you directly, or get in contact with those who can.

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When will the schedule be released?

Sometime in March closer to the event.

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Will the artists performing multiple times play the same set list?

We do not tell artists what to play. They perform what they wish to perform.

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Is there a charge to park at the event?

Parking is free for regular sized vehicles to guests that have purchased a Bender Jamboree package. However, oversized vehicles will be charged a fee of $20 per day to park. Fee is subject to change.

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Do we have to wear our wristbands for the entire event?

Wristbands must be worn at ALL TIMES. PLEASE do not remove, stretch or tamper with your wristband in any way, sharing wristbands is NOT allowed. Wristbands will not be replaced if stolen, damaged, lost, or destroyed. Wristbands are not transferable.

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What should I bring with me?

A smile, comfortable shoes, sunscreen, hats, ear plugs, portable coffee maker. Join the Bender Jamboree Facebook Group to stay up to date on everything Jamboree related.

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Is smoking allowed in the venues?

Most venues are NON-SMOKING except for the Casino Lounge. Please be kind to your fellow Benders who do not smoke. In addition, rooms in the North tower are Non-smoking.

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What is the age limit?

The event is 21 & over.

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Is the Bender Jamboree an accessible event?

Bender Jamboree is dedicated to providing an extraordinary experience for all music lovers. If you need accessibility assistance, please contact us with any special requests.

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Can I rent a wheelchair or a scooter?

The hotel does not have rentals available. Rentals are available through Scooter Bug by calling 1-800-877-6106.

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Can I bring my pet to the Bender Jamboree?

The Plaza is a non-pet friendly property except for service animals. We kindly ask that you do not bring pets as they are unable to accompany you in any of the concert areas and are not allowed at the Bender Jamboree. If you require further information, please contact us using the email form on this page.

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I’m going to the Bender Jamboree by myself, will this be ok?

Join the Bender Jamboree Facebook Group https://www.facebook.com/groups/1795122934151285/ chat with other attendees.

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Can I bring a cooler into the pool or music areas?

No, but the Plaza Hotel & Fremont Street area both have plenty of good food and drink options for you!

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Can I use my camera?

You are allowed to take photos and videos for non-commercial/personal use with your cell phone or small digital camera. SLR’s and professional glass may not be used in any venue without first obtaining media credentials.

Photography restrictions may be implemented during the event due to a given artist’s policy or at the discretion of the event staff.

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What is your taping policy?

Audience taping is permitted at The Bender Jamboree unless otherwise posted/prohibited by the artist.

Taping is restricted to audio recording only. NO VIDEO taping will be allowed. NO LIVE STREAMING any performance.

All taping must be for personal and non-commercial use only. No profit is ever to be made from your recordings. Violators will be prosecuted to the fullest extent of the law and will be blacklisted from any future Bender events.

Audio recording is limited to portable equipment which includes microphones and a recorder. Battery power only, no house power will be supplied. No soundboard feed will be supplied.

Remember that the audience’s enjoyment of a live show is our top priority. Tapers shall not request fans to move or keep quiet, nor obstruct the view of an audience member.

Taping is permitted at the sole discretion of The Bender Jamboree. If a member of The Bender Jamboree staff requests that a taper cease taping, for any reason they deem necessary, The taper shall comply.

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Is there a dress code at the event?

There is no dress code at the Bender Jamboree, it is a casual event.

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When will the Theme Nights be announced?

The Theme Nights will be announced closer to the time of the event.

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I want to be a Vendor at the Bender Jamboree, what do I need to do?

Send an email to Bender Support with the name of the company, and the product you are interested in selling and we will contact you. *** License and insurance are required by the property to be a vendor.

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Can I be a food vendor at the Bender Jamboree?

Unfortunately, food and drinks vendors are not permitted to sell on property.

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Can we leave the hotel?

All Bender Jamboree attendees will be given a unique wristband that allows them access to all of our venues. You are absolutely free to come and go as you please. Explore Fremont Street Experience, nap in your room, see as much or as little of any set as you wish. As long as you are wearing your wristband you will have no problem.

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How do I make a press or media request?

For press and media requests, please contact us at JamboreeMedia@BenderJamboree.com with the following information:

Full name
Company / Publication that you are representing
Editor contact, if available
Contact phone number

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How can I get a Nevada Resident Wristband?

You MUST be a Nevada Resident with a valid state issued ID. This includes a State of Nevada government-issued driver’s license, identification card, or Nevada Sheriff’s Card. Those are the acceptable forms of identification to establish state residency. No refunds will be issued for attendees who are denied entry due to not having met these requirements.

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My grandmother lives in Las Vegas, can she buy Nevada Resident Wristbands for me?

Only if she plans to attend. The purchaser must come to the event and present the ID used at check-out. Wristbands will be attached to the wrist of the purchaser (and any guests) by event personnel. No refunds will be issued for attendees who are denied entry due to not having met these requirements.

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I am a guest of someone who purchased a Nevada Resident Wristband for me. How do I get my wristband?

At the event, wristbands will be available for pick-up at Bender Support. The person who purchased the wristbands MUST be present and produce their ID in order for you to receive your wristband. The wristband will be held under the purchaser’s name. No refunds will be issued for attendees who are denied entry due to not having met these requirements.

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I just moved to Nevada, and I don't have an ID yet. Can I use a Utility Bill to purchase a Nevada Resident Wristband?

No. You must have A Nevada State ID. No exceptions. No refunds will be issued for attendees who are denied entry due to not having met these requirements.

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Hotel & Packages

What is the address of the Plaza Hotel & Casino?

The Plaza Hotel & Casino is located in downtown Las Vegas at 1 South Main Street, Las Vegas, NV 89101.

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Do the rooms have refrigerators, what amenities are included in the room?

Refrigerators are only available in the Suites. The Plaza offers rentals for a fee of $20 per day (fee is subject to change) and can be requested at check-in (based on availability). The hotel offers different amenities in different room types. Bender Jamboree packages will list the amenities that are included in the rooms.

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Will there be food and drink available for purchase on site?

Yes! There are many options for food and drinks at the Plaza Hotel and on Fremont Street.

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Is there a charge to park at the hotel?

Parking is free for regular sized vehicles to guests that have purchased a Bender Jamboree package. However, oversized vehicles will be charged a fee of $20 per day (fee is subject to change) to park.

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What time is check in and check out?

Hotel check-in is 4pm on Thursday, April 12, 2018. Check out is Monday, April 16, 2018, at 11am.

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My flight is arriving early in the morning, will I be able to check in?

The hotel’s official check-in time is at 4 pm and check out is at 11 am. The hotel cannot guarantee early check-in or late checkout times, as they are based upon availability. Front Desk will begin checking in guests as soon as the specific room type is available. For a late check out, please contact the Front Desk and they will do their very best to accommodate you for a fee. For your convenience, the Bell Desk will store your luggage.

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I would like a late check out, what is the process?

Hotel check out is at 11 am. If you know in advance that you will be leaving late please contact Bender Support in advance to arrange the hotel fee, if you are on property let the Front Desk know so that you do not get locked out of your room. For your convenience, the Bell Desk will store your luggage.

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What is needed for hotel check in?

The Plaza Hotel requires a government issued ID and a credit card or debit card ONLY for a $50 ($500 for Derby/Penthouse suites) deposit upon check-in for incidental charges. Cash is NOT accepted for incidental deposits.

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Can I book an extra night?

Booking your extra nights through us has its advantages! You will be able to stay in the same room which means that you will not have to pack up and check out of the room, and the resort fees and taxes are included. The option to book an extra night will be offered to you while booking your package, if you do not see the night you are needing PLEASE contact Bender Support for assistance.

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I cannot attend the Bender Jamboree, can I transfer my package to someone?

There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Bender Jamboree order the primary on the reservation MUST send an email with the name of the event, new guest name(s), address, phone number and email address to Bender Support. Someone from Bender Support will reach out to finalize the payment and transfer.

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Can I bring my pet?

The Plaza is a non-pet friendly property except for service animals. We kindly ask that you do not bring pets as they are unable to accompany you in any of the concert areas and are not allowed at the Bender. If you require further information, please contact us using the email form on this page.

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When can I purchase a package?

The general on-sale date and time is 9/28/2017 at noon PST.

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Can I upgrade my package to Big Daddy Baller status?

Yes, we are offering a limited amount of Big Daddy Baller upgrade wristbands as an add on to your Bender Jamboree package while supplies last.

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What do I get with my Big Daddy Baller upgrade wristband?

Upgrade includes:

  • Four days & nights of music with “Everything, an elevator ride away”
  • Unlimited Premium drink wristband with collectable Bender mug (good during all performances)
  • Collectable Big Daddy Baller Laminate
  • 2018 Bender Jamboree poster
  • Exclusive Baller Cabana Pool Lounge access
  • Exclusive Baller areas with refreshments, snacks, free foot and chair massages and more
  • Bender concierge service
  • Souvenir pictures at the Bender Jamboree Photo Booth

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Can I add an additional person to my room package?

Yes, it would be an additional $489 per package or $1188 for a Baller package which includes resort fee, hotel tax, and additional occupancy fee, this does not include the 9% Live Entertainment Tax.

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Travel

Do you offer travel insurance?

We do NOT offer travel insurance. There are NO REFUNDS, Cancellations or Credits issued under any circumstances on any orders, and we recommend that all attendees purchase travel insurance. We highly recommend travel insurance for the unexpected (medical emergency, natural disasters, trip cancellation…)
To get a free quote through our 3rd party partner, please click below.

Lost luggage, trip cancellation, medical emergency

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Is airfare included in the package?

No, but there are always great deals on flights to Vegas!

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What airport do I fly into?

Book your flights to McCarran International Airport – Las Vegas, Nevada. (Airport Code LAS)
We recommend arriving Wednesday, April 11, 2018, or Thursday, April 12, 2018, early afternoon. Hotel check-in is after 4 pm.

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How do I get from the airport to the Plaza Hotel?

Below are some good options to choose from, and you can reserve online.

Code: 9hh29  Free ride up to $20

logo_standard_pink   Code: AJ722  Free ride up to $20

 

 

 

 

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How far is McCarran Airport from the Plaza Hotel & Casino?

McCarran Airport is located about 25 minutes (6.5 miles) from the Plaza Hotel & Casino.

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Terms And Conditions

NO REFUNDS and NO Cancellation Policy:

NO REFUNDS and NO Cancellation Policy

NO REFUNDS, CANCELLATIONS or CREDITS will be issued for any reason. The event has a very strict cancellation policy and recommends that all attendees purchase travel insurance. Purchaser agrees that all sales are final. In the case of an event cancellation, refunds will be provided to attendees who have purchased for the canceled event. Fees in relation to concluded transactions, including booking fees, delivery fees, and transaction fees are NON-REFUNDABLE. You are responsible for checking all purchase requirements including age and identification requirements. NO REFUNDS will be processed for attendees who are denied entry due to not having met these requirements. The purchaser understands that he/she is purchasing for the entire Bender Jamboree event and not a particular artist’s performance. Thus, all purchasers understand, acknowledge, and will not expect a refund for any of the items purchased in the event of any talent cancellations for any reason. Artist’s line-ups and schedules are subject to change at any time. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.

No-Shows: There will be NO REFUNDS or credits issued for unused tickets for those who do not attend the Bender Jamboree.

Payment Plan:  Three Payments
Standard package Initial payment – $500 or $250 per person + $25 one-time fee
Standard package First payment – 50% of the balance due on November 30, 2017
Standard package Final payment – the REMAINING balance is due January 30, 2018

Big Daddy Baller package Initial payment – $1000 or $500 per person $50 one-time fee
Big Daddy Baller package First payment – 50% of the balance due + on November 30, 2017
Big Daddy Baller package Final payment –the REMAINING balance is due January 30, 2018

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE

Missed Payments: One week after missing a scheduled payment, a late fee of $15 is added to the reservation. Two weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be cancelled within 7 days, and NO REFUNDS or credits will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Bender Support PRIOR to the payment due date.

Name Additions/Changes/Transfers: Names are required for all attendees. The cardholder or primary attendee may make changes without charge until February 16, 2018. Changing names after February 16, 2018, incur fees of $50 for each primary attendee & $25 for each additional attendee. All name changes after March 2, 2018 will incur a fee of $50. Changes or additions, including adding unnamed guests must be made by March 30, 2018, changes made after must be done in person at Bender Support check in, and will incur a fee. NO REFUNDS

Transfer Fee: There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Bender Jamboree order, the primary on the reservation MUST send an email with the new guest name(s), address, phone number and email address to Bender Support. Someone from Bender Support will reach out to finalize the payment and transfer. NO REFUNDS

Limitation of Liability: Attendees voluntarily assume all risks incidental to the event including injury and death, whether occurring prior, during or following the event. Attendees release the Event Organizer (AJ Presents Inc) and affiliates, partners, employees, service providers and representatives from any claim related to, arising out of or incidental to the event or the attendee’s presence thereat. NO REFUNDS

Miscellaneous: This Agreement, which you accept upon use of the Site or the Services (including the Payment Plan), comprises the entire agreement between you and Bender Jamboree regarding the use of the Site and Services and which supersedes any prior agreements between you and Bender Jamboree related to your use of the Site or Services. To the extent that FAQs are found on the Site relative to the Services being provided hereunder, such FAQs are for informational purposes only and shall not be deemed to be part of this Agreement. You are responsible for checking all purchase requirements including age and identification requirements. NO REFUNDS or Credits will be issued for attendees who are denied entry due to not meeting these requirements.

Photographic / AV equipment: You are not permitted to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other wireless devices) any images, sounds, data, results or commentary of or concerning any event without the prior written consent of the Bender Jamboree. Event attendees consent to the use of his or her image, likeness, action, and statement with any recorded form of media including, without limit, audio, photograph or video. NO REFUNDS

Wristband Policy: We do NOT mail wristbands. Wristbands will be available for pickup at Bender Support will call (onsite at the Plaza Hotel). Jamboree attendees will receive their wristband(s) that will be attached to the attendees by a Bender Support team member. The wristbands must be worn the entire event. PLEASE DO NOT remove, stretch or tamper with your wristband in any way. Wristbands will not be replaced if stolen, damaged, lost, or destroyed or you will be denied entry to the event. Wristbands are not transferable. NO REFUNDS

Scalping: Purchaser agrees not to re-sell or offer to re-sell any wristband or package at a premium or to use any of the wristbands for advertising, promotional or other commercial purposes (including competitions) without the prior written consent of the Bender Jamboree. If your wristband is sold or used in violation of this condition, the bearer of the wristband may be denied admission to the event. NO REFUNDS or Credits will be issued.

Currency: Unless otherwise indicated, all prices are expressed in US dollars and include applicable hotel taxes, resort fees and 9% Live Entertainment Tax. Taxes and fees are subject to change without notice. NO REFUNDS

Event Organizer: RezMagic is not the manager, organizer, promoter, producer or venue operator (“Event Organizer”) of the Bender Jamboree. RezMagic is the online reservation agent for and on behalf of the Event Organizer. The Event Organizer is AJ Presents Inc. Purchaser agrees that any dispute arising from this agreement falls under the jurisdiction of Clark County, Las Vegas, Nevada. Only packages or wristbands purchased from the Event Organizer through authorized outlets are valid for admission. Event Organizer reserves the right to alter artists scheduled to perform at this event if determined to be necessary. Bender Jamboree reserves the right to increase published prices. In the event of an increase, only new reservations will be affected. Any reservations made prior to the increase will be protected at the rate they were booked at. The Event Organizer reserves the right to deny admission for reasons including, without limitation: intoxication, disorderly behavior, failure to observe lawful direction, possession of voided wristbands or safety precautions. NO REFUNDS

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